Website privacy
This website provides general information about Reclaim & Reground Counseling and the services offered.
If you contact me by email or phone, I may collect information such as your name, email address, phone number, and the general nature of your inquiry. This information is used to respond to your inquiry, share information about services, and communicate about scheduling.
Please do not send sensitive clinical information, detailed mental health history, or other protected health information by email or phone. Submitting information through this website does not establish a therapist-client relationship.
Website communications
Email, phone, and text are not secure methods for communicating confidential health information. Please limit what you share to what is necessary for your inquiry.
Once services begin, communication expectations and confidentiality are addressed through the informed consent process.
No emergency or crisis services
This website is not monitored continuously and is not intended for emergency or crisis communication.
If you are experiencing an emergency or may be at immediate risk of harming yourself or someone else, seek immediate emergency assistance or use a crisis resource listed on the Resources page.
Records access
Current and former clients have rights regarding access to their health care records. To request access or copies, submit a written request using the practice contact information.
Identity verification may be required before records are released. Requests are handled in accordance with applicable Texas and federal law. Records request contact: hello@reclaimandreground.com.
Consumer complaints
If you have a concern about services you receive, you are welcome to contact me directly so I can address it when appropriate.
You also have the right to contact the Texas Behavioral Health Executive Council (BHEC), which oversees the regulation of professional counselors in Texas.
Licensure & supervision
Cassidy Macygin, Licensed Professional Counselor Associate #103681.
Supervised by Mary Buzzetta, Ph.D., LPC-S #67230, a Licensed Professional Counselor Supervisor and Licensed Psychologist.
Reclaim & Reground Counseling provides individual therapy.
Good Faith Estimates
If you are uninsured or choose not to use insurance, you generally have the right to receive a Good Faith Estimate of expected charges before receiving care.
You may request one before beginning services or when scheduling. A Good Faith Estimate is not a bill. If you receive a bill at least $400 more than your estimate, you may have the right to use the federal patient-provider dispute resolution process.
Third-party services
SimplePractice is the HIPAA-compliant electronic health record and practice management platform used to securely manage client records and scheduling.
Ivy Pay is the HIPAA-secure payment processing system through which payment information is collected and processed.
Website content & terms of use
Website content is provided for general educational purposes and is not a substitute for individualized mental health assessment, diagnosis, treatment, or professional advice.
Reading this website or contacting the practice through it does not establish a therapist-client relationship.
Original written material, graphics, branding, photographs, and the Reclaim & Reground Counseling logo are protected by applicable intellectual-property laws.
Accessibility
Reclaim & Reground Counseling strives to make this website accessible and easy to use. If you have difficulty accessing information here, please reach out so an accessible alternative can be provided.
Changes to these policies
These policies may be updated periodically to reflect changes in laws, technology, or practice operations. When substantive changes are made, the effective date above will be updated.
